Frequently Asked Questions
Everything you need to know about shopping with Travellty
What are your standard shipping times?
We offer standard shipping which typically takes 3-7 business days for domestic orders, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, all Travellty products come with a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.